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MediaGlow

A consent-aware conversation workflow.

Turn comments into conversations — automatically.

Design a comment-to-DM flow with a visible opt-in boundary, stop conditions and a manual handoff for uncertain intent.

DM flow previewSynthetic example
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Example state: routed to manual review
Synthetic conversation flow

Consent is a visible step, not a footnote.

The example shows where automation can continue, where it stops and when a person takes over. Platform availability and policy compliance still require verification.

  1. 01

    Comment trigger

    “Send guide” matches the example keyword.

  2. 02

    Private reply

    The example asks whether the person wants the guide.

  3. 03

    Opted-in DM

    Only the opted-in branch receives the example link.

  4. 04

    Manual handoff

    A teammate handles questions or uncertain intent.

No consent or uncertain intentThe illustrative automation stops and routes to manual review.
Human handoff

The flow stops without consent and keeps manual handoff visible.